ujjwal anand
Transforming digital cytology education and training workflow
Duration: November 2023-May 2024
Multisided Digital Diagnostic Education Platform
Problem
• A global diagnostics company unnecessarily spending USD 100,000+ annually on training costs.
• Users of training program lost in endless workarounds to accomplish their tasks/goals.
• Manual training process and legacy systems acting as a barrier to scalability and efficiency in the workflow.
Multisided Digital Diagnostic Education Platform
Problem
• Imagine, a global diagnostics company unnecessarily spending USD 100,000+ annually on training costs.
• Users of training program lost in endless workarounds to accomplish their tasks/goals.
• Manual training process and legacy systems acting as a barrier to scalability and efficiency in the workflow.
Our client, one of the leading diagnostics companies globally asked us to help them set a strategic vision for their cytology education and training program with a focus on scalability and creating seamless training experience for learners and trainers.
MY ROLES & RESPONSIBILITIES:
- Lead end-to-end UX research from planning to execution with screening and recruitment support to customers
- Conduct desk research, stakeholder interviews, contextual inquiries and remote in-depth interview across labs in the US and Europe with clinical lab managers and cytotechnologists
- Lead and facilitate participatory research and design workshops with stakeholders on the client side
- Data synthesis to uncover insights, current-state journey maps, workflow and process maps, jobs-to-be- done
- Design conceptual workflows, wireframes, hi-fidelity screen and dashboard designs
- Design conceptual models and frameworks to help stakeholders understand ideas and designs
- Managed budget and resources
- Drove meeting and project logistics
- Drove weekly project updates to customer’s executive leadership team and provide weekly project progress report to Invetech’s leadership team
VP (R&D), Manager (R&D-Platform development), Training program manager, Administrative manager, Development team
Director-UX and Strategy, 1X Sr. Experience designer & Strategist (Mentor), 1X Sr. User Researcher & Designer (myself)
RESEARCH GOALS/OBJECTIVES
Understand current state and executive vision
To understand the existing training workflow, and key strategic barriers faced by our client's executive leadership
Understand learner-trainer journey across workflow
To identify key challenges and expectations from labs and cytotechnologists (learners) and process inefficiencies
Identify opportunity areas and create future-state experience
To create actionable product and workflow concepts that could be implemented by our client in the upcoming training sessions
Test conceptual workflows and product conceptual prototypes
To identify key usability issues and areas of improvements in the conceptual workflows with key stakeholders.
OUR APPROACH
- A two hour kick-off session with executive leadership to
- understand current-state high level workflows
- understand key business challenges and limitations preventing change
- identify interesting and opportunistic areas of inquiry with key stakeholders
- A one day Immersion workshop that included key stakeholders and product/process owners to
- to gain an in-depth understanding of the current state with development, administrative and training team
- maximize our access to all stakeholders together in one session
- One-hour Contextual inquiry sessions across 3 labs in the USA and in-depth interviews with 2 labs in Europe to
- understand challenges of labs and learners (cytotechnologists) in the training process
- map current workflow and journeys for labs and learners
- Two participatory synthesis and design sessions with client team to
- map data about the training and learning experience
- map key dependencies between our client’s offering ecosystems and their partner lab’s ecosystems
- surface key opportunity areas and craft future-state training/learning journey
- surface key limitations with respect to existing legacy systems and FDA guidelines
- Seven once/week sprints sessions with trainers, development team and three touch base with executive leadership to
- refine future state training/learning workflows
- evaluate conceptual prototypes and workflows and make improvements on them
- maintain executive leadership vision alignment
- hero concepts
- On-going desk research over entire research and conception phase to
- benchmark existing platforms for digital learning and education
- understand cloud infrastructure & identity/access management across digital platforms
OUTCOMES AND IMPACT
Decentralized platform ecosystem drove scalability across labs and users
Digital transformation and automation drove process efficiency and enable self-guided learning
Catalyzing workforce efficiency in cervical cancer screening accuracy and detection
OUTCOMES AND IMPACT
Decentralized platform ecosystem
drives scalability across labs and users
$100,000+ saved in annual training cost
for customers driving scalability of the process
$100,000+ saved in annual training cost
for customers driving scalability of the process
Drive cervical cancer screening accuracy
and detection by improving training process
Project phase snapshots
Future-state workflow + Conceptual workflows + UI Screens
